Gaming Managers

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About the Job

Plan, direct, or coordinate gaming operations in a casino. May formulate house rules.

It is also Called

  • Baccarat Manager
  • Bingo Manager
  • Blackjack Manager
  • Blackjack Supervisor
  • Bookmaker
  • Cage Manager
  • Card Room Manager
  • Cardroom Manager
  • Casino Manager
  • Craps Manager

What They Do

  • Resolve customer complaints regarding problems such as payout errors.
  • Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
  • Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
  • Train new workers or evaluate their performance.
  • Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
  • Explain and interpret house rules, such as game rules or betting limits.
  • Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
  • Interview and hire workers.
  • Prepare work schedules and station arrangements and keep attendance records.
  • Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.

Interests

People who work in this occupation generally have the interest code: EC.

This means people who work in this occupation generally have Enterprising interests, but also prefer Conventional environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Independence and Working Conditions in their jobs.

Things They Need to Know

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Things They Need to Be Able to Do

  • Time Management - Managing one's own time and the time of others.
  • Speaking - Talking to others to convey information effectively.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Education Required

Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

LMI Region

Wages

In 2013, the average annual wage in United States was $73,760 with most people making between $38,770 and $117,450

Outlook

0.00%
avg. annual growth

During 2010, this occupation employed approximately 3,000 people in United States. It is projected that there will be 3,000 employed in 2020.

This occupation will have about 0 openings due to growth and about 1,000 replacement openings for approximately 1,000 total annual openings.