This occupation is part of the Personal Care and Service cluster
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About the Job
Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.
It is also Called
- 21 Floor Supervisor
- Black Jack Pit Boss
- Blackjack Pit Boss
- Blackjack Supervisor
- Box Person
- Cage Manager
- Cardroom Manager
- Casino Floor Person
- Casino Floorperson
- Casino Manager
What They Do
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Perform paperwork required for monetary transactions.
- Resolve customer or employee complaints.
- Greet customers and ask about the quality of service they are receiving.
- Establish and maintain banks and table limits for each game.
- Monitor stations and games and move dealers from game to game to ensure adequate staffing.
- Report customer-related incidents occurring in gaming areas to supervisors.
- Explain and interpret house rules, such as game rules or betting limits, for patrons.
Interests
People who work in this occupation generally have the interest code: EC.
This means people who work in this occupation generally have Enterprising interests, but also prefer Conventional environments.
Work Values
People who work in this occupation generally prize Independence, but also value Relationships and Working Conditions in their jobs.
Things They Need to Know
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Things They Need to Be Able to Do
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Speaking - Talking to others to convey information effectively.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Coordination - Adjusting actions in relation to others' actions.
- Negotiation - Bringing others together and trying to reconcile differences.
Education Required
These occupations usually require a high school diploma.
Wages
In 2012, the average annual wage in Washington was $47,920.00 with most people making between $31,350.00 and $68,600.00
Outlook
During 2008, this occupation employed approximately 2,230 people in Washington. It is projected that there will be 2,400 employed in 2018.
This occupation will have about 18 openings due to growth and about 52 replacement openings for approximately 70 total annual openings.
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