Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute costs, and accept payment.
- Allocate equipment to participants in sporting events or recreational activities.
- Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
- Advise customers on use and care of merchandise.
- Prepare merchandise for display, or for purchase or rental.
- Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
- Recommend and provide advice on a wide variety of products and services.
- Reserve items for requested times and keep records of items rented.
- Keep records of transactions, and of the number of customers entering an establishment.
- Prepare rental forms, obtaining customer signature and other information, such as required licenses.
- Explain rental fees, policies and procedures.
People who work in this occupation generally have the interest code: CE.
This means people who work in this occupation generally have Conventional interests, but also prefer Enterprising environments.
People who work in this occupation generally prize Relationships, but also value Support and Independence in their jobs.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking - Talking to others to convey information effectively.
- Service Orientation - Actively looking for ways to help people.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Coordination - Adjusting actions in relation to others' actions.
Some of these occupations may require a high school diploma or GED certificate.
In 2014, the average annual wage in United States was $27,560 with most people making between $17,400 and $43,890
During 2012, this occupation employed approximately 437,800 people in United States. It is projected that there will be 484,400 employed in 2022.
This occupation will have about 4,660 openings due to growth and about 11,190 replacement openings for approximately 15,850 total annual openings.
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collegeUniversity of Southern California
collegeSacramento City College
collegeDelaware County Community College
collegeSan Diego State University
onetCustomer Service Representatives
majorSelling Skills and Sales Operations