Eligibility Interviewers, Government Programs

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About the Job

Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

It is also Called

  • Workforce Services Representative (WSR)
  • Work Force Advisor
  • Welfare Interviewer
  • Welfare Eligibility Worker
  • Welfare Eligibility Interviewer
  • Vocational Rehabilitation Counselor
  • Veterans Employment Representative
  • Veteran Service Officer (VSO)
  • Unemployment Inspector
  • Unemployment Examiner

What They Do

  • Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
  • Investigate claimants for the possibility of fraud or abuse.
  • Provide applicants with assistance in completing application forms such as those for job referrals or unemployment compensation claims.
  • Monitor the payments of benefits throughout the duration of a claim.
  • Compute and authorize amounts of assistance for programs such as grants, monetary payments, and food stamps.
  • Provide social workers with pertinent information gathered during applicant interviews.
  • Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
  • Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
  • Schedule benefits claimants for adjudication interviews to address questions of eligibility.
  • Keep records of assigned cases, and prepare required reports.

Interests

People who work in this occupation generally have the interest code: SCE.

This means people who work in this occupation generally have Social interests, but also prefer Conventional and Enterprising environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Support and Independence in their jobs.

Things They Need to Know

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Things They Need to Be Able to Do

  • Speaking - Talking to others to convey information effectively.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Service Orientation - Actively looking for ways to help people.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Education Required

Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.

LMI Region

Wages

In 2013, the average annual wage in New Jersey was $44,310 with most people making between $27,580 and $59,740

Outlook

During 2008, this occupation employed approximately 1,100 people in New Jersey. It is projected that there will be 1,100 employed in 2018.

This occupation will have approximately 30 job openings annually.