Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
- Date-stamp, sort, and rack incoming mail and messages.
- Plan, schedule or supervise the work of other employees.
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
- Arrange tours, taxis, or restaurant reservations for customers.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Transmit and receive messages, using telephones or telephone switchboards.
- Review accounts and charges with guests during the check out process.
People who work in this occupation generally have the interest code: CES.
This means people who work in this occupation generally have Conventional interests, but also prefer Enterprising and Social environments.
People who work in this occupation generally prize Relationships, but also value Support and Independence in their jobs.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Service Orientation - Actively looking for ways to help people.
- Speaking - Talking to others to convey information effectively.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Coordination - Adjusting actions in relation to others' actions.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
These occupations usually require a high school diploma.
In 2014, the average annual wage in United States was $22,180 with most people making between $16,780 and $30,460
During 2012, this occupation employed approximately 231,600 people in United States. It is projected that there will be 263,400 employed in 2022.
This occupation will have about 3,180 openings due to growth and about 10,970 replacement openings for approximately 14,150 total annual openings.
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collegeCalifornia State University-Long Beach
collegeGolden Gate University-San Francisco
onetCustomer Service Representatives
onetCounter and Rental Clerks
majorGeneral Office Occupations and Clerical Services
majorBusiness Administration and Management, General
onetReceptionists and Information Clerks
collegeSan Francisco State University
onetOffice Clerks, General
collegeSan Diego State University