Hotel, Motel, and Resort Desk Clerks

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About the Job

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

It is also Called

  • Assistant Innkeeper
  • Concierge
  • Desk Clerk
  • Floor Clerk
  • Front Desk Agent
  • Front Desk Associate
  • Front Desk Attendant
  • Front Desk Clerk
  • Front Desk Manager
  • Front Desk Representative

What They Do

  • Date-stamp, sort, and rack incoming mail and messages.
  • Plan, schedule or supervise the work of other employees.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Review accounts and charges with guests during the check out process.

Interests

People who work in this occupation generally have the interest code: CES.

This means people who work in this occupation generally have Conventional interests, but also prefer Enterprising and Social environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Support and Independence in their jobs.

Things They Need to Know

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Things They Need to Be Able to Do

  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Service Orientation - Actively looking for ways to help people.
  • Speaking - Talking to others to convey information effectively.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Coordination - Adjusting actions in relation to others' actions.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Education Required

These occupations usually require a high school diploma.

LMI Region

Wages

In 2013, the average annual wage in Washington was $23,680 with most people making between $19,530 and $29,630

Outlook

1.47%
avg. annual growth

During 2008, this occupation employed approximately 5,500 people in Washington. It is projected that there will be 6,310 employed in 2018.

This occupation will have about 81 openings due to growth and about 199 replacement openings for approximately 280 total annual openings.