Receptionists and Information Clerks

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About the Job

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

It is also Called

  • Utility Clerk
  • Unit Assistant
  • Tourist Information Assistant
  • Telephone Quotation Clerk
  • Telephone Operator Receptionist
  • Telephone Information Clerk
  • Telephone Clerk
  • Telephone Appointment Clerk
  • Telephone Answerer
  • Space Scheduler

What They Do

  • Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
  • Enroll individuals to participate in programs and notify them of their acceptance.
  • Schedule space or equipment for special programs and prepare lists of participants.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.
  • Keep a current record of staff members' whereabouts and availability.
  • Process and prepare memos, correspondence, travel vouchers, or other documents.
  • Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Interests

People who work in this occupation generally have the interest code: CES.

This means people who work in this occupation generally have Conventional interests, but also prefer Enterprising and Social environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Support and Achievement in their jobs.

Things They Need to Know

  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Things They Need to Be Able to Do

  • Speaking - Talking to others to convey information effectively.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation - Actively looking for ways to help people.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Coordination - Adjusting actions in relation to others' actions.

Education Required

These occupations usually require a high school diploma.

LMI Region

Wages

In 2013, the average annual wage in New Jersey was $28,700 with most people making between $19,620 and $38,980

Outlook

0.61%
avg. annual growth

During 2008, this occupation employed approximately 48,050 people in New Jersey. It is projected that there will be 50,950 employed in 2018.

This occupation will have about 295 openings due to growth and about 1,295 replacement openings for approximately 1,590 total annual openings.