Receptionists and Information Clerks

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About the Job

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

It is also Called

  • Administrative Assistant
  • Appointment Clerk
  • Appointment Scheduler
  • Appointment Setter
  • Automobile Club Information Clerk
  • Call Center Agent
  • Call Center Operator
  • Call Center Representative
  • Call Taker
  • Cashier

What They Do

  • Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
  • Schedule space or equipment for special programs and prepare lists of participants.
  • Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
  • Enroll individuals to participate in programs and notify them of their acceptance.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.
  • Keep a current record of staff members' whereabouts and availability.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Schedule appointments and maintain and update appointment calendars.
  • Receive payment and record receipts for services.

Interests

People who work in this occupation generally have the interest code: CES.

This means people who work in this occupation generally have Conventional interests, but also prefer Enterprising and Social environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Support and Achievement in their jobs.

Things They Need to Know

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Things They Need to Be Able to Do

  • Speaking - Talking to others to convey information effectively.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation - Actively looking for ways to help people.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Coordination - Adjusting actions in relation to others' actions.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Education Required

These occupations usually require a high school diploma.

LMI Region

Wages

In 2012, the average annual wage in United States was $27,050 with most people making between $18,120 and $37,770

Outlook

2.29%
avg. annual growth

During 2010, this occupation employed approximately 1,048,000 people in United States. It is projected that there will be 1,297,000 employed in 2020.

This occupation will have about 24,000 openings due to growth and about 541,000 replacement openings for approximately 565,000 total annual openings.