Order Fillers, Wholesale and Retail Sales

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About the Job

Fill customers' mail and telephone orders from stored merchandise in accordance with specifications on sales slips or order forms. Duties include computing prices of items, completing order receipts, keeping records of out-going orders, and requisitioning additional materials, supplies, and equipment.

It is also Called

  • Customer Service Representative
  • Fulfillment Representative
  • Order Filler
  • Order Picker
  • Order Puller
  • Order Runner
  • Order Selector
  • Packer
  • Parts Puller
  • Personal Service Manager

What They Do

  • Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.
  • Obtain merchandise from bins or shelves.
  • Compute prices of items or groups of items.
  • Complete order receipts.
  • Keep records of out-going orders.
  • Place merchandise on conveyors leading to wrapping areas.
  • Requisition additional materials, supplies, and equipment.

Interests

People who work in this occupation generally have the interest code: CR.

This means people who work in this occupation generally have Conventional interests, but also prefer Realistic environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Support and Working Conditions in their jobs.

Things They Need to Know

  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Things They Need to Be Able to Do

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Mathematics - Using mathematics to solve problems.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Speaking - Talking to others to convey information effectively.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Education Required

These occupations usually require a high school diploma.

LMI Region

Wages

In 2013, the average annual wage in United States was $24,940 with most people making between $17,040 and $37,540

Outlook

0.11%
avg. annual growth

During 2010, this occupation employed approximately 1,787,000 people in United States. It is projected that there will be 1,808,000 employed in 2020.

This occupation will have about 2,000 openings due to growth and about 463,000 replacement openings for approximately 465,000 total annual openings.