This occupation is part of the Office and Administrative Support cluster
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About the Job
Fill customers' mail and telephone orders from stored merchandise in accordance with specifications on sales slips or order forms. Duties include computing prices of items, completing order receipts, keeping records of out-going orders, and requisitioning additional materials, supplies, and equipment.
It is also Called
- Customer Service Representative
- Fulfillment Representative
- Order Filler
- Order Picker
- Order Puller
- Order Runner
- Order Selector
- Packer
- Parts Puller
- Personal Service Manager
What They Do
- Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.
- Obtain merchandise from bins or shelves.
- Compute prices of items or groups of items.
- Complete order receipts.
- Keep records of out-going orders.
- Place merchandise on conveyors leading to wrapping areas.
- Requisition additional materials, supplies, and equipment.
Interests
People who work in this occupation generally have the interest code: CR.
This means people who work in this occupation generally have Conventional interests, but also prefer Realistic environments.
Work Values
People who work in this occupation generally prize Relationships, but also value Support and Working Conditions in their jobs.
Things They Need to Know
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Things They Need to Be Able to Do
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Mathematics - Using mathematics to solve problems.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Speaking - Talking to others to convey information effectively.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Education Required
These occupations usually require a high school diploma.
Wages
In 2012, the average annual wage in Washington was $29,260.00 with most people making between $19,330.00 and $44,130.00
Outlook
During 2008, this occupation employed approximately 37,570 people in Washington. It is projected that there will be 40,050 employed in 2018.
This occupation will have about 248 openings due to growth and about 882 replacement openings for approximately 1,130 total annual openings.
Similar Occupations
- Cooks, Fast Food
- Food Preparation Workers
- Combined Food Preparation and Serving Workers, Including Fast Food
- Janitors and Cleaners, Except Maids and Housekeeping Cleaners
- Shampooers
- Stock Clerks, Sales Floor
- Marking Clerks
- Stock Clerks- Stockroom, Warehouse, or Storage Yard
- Weighers, Measurers, Checkers, and Samplers, Recordkeeping
- Laundry and Dry-Cleaning Workers
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