Insurance Claims Clerks

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About the Job

Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.

It is also Called

  • Workers' Compensation Claims Adjuster
  • Underwriting Clerk
  • Staff Assistant
  • Service Specialist
  • Personal Lines Insurance Customer Service Representative (Personal Lines Insurance CSR)
  • Medical Insurance Claims Processor
  • Insurance Specialist
  • Insurance Customer Service Representative
  • Insurance Claims Processor
  • Health Insurance Claims Processor
show all

What They Do

  • Apply insurance rating systems.
  • Calculate amount of claim.
  • Contact insured or other involved persons to obtain missing information.
  • Transmit claims for payment or further investigation.
  • Pay small claims.
  • Post or attach information to claim file.
  • Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
  • Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
  • Prepare insurance claim forms or related documents and review them for completeness.
  • Review insurance policy to determine coverage.


People who work in this occupation generally have the interest code: CE.

This means people who work in this occupation generally have Conventional interests, but also prefer Enterprising environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Support and Working Conditions in their jobs.

Things They Need to Know

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Things They Need to Be Able to Do

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Education Required

These occupations usually require a high school diploma.

LMI Region


In 2014, the average annual wage in Washington was $39,800 with most people making between $27,660 and $53,350


avg. annual growth

During 2012, this occupation employed approximately 6,880 people in Washington. It is projected that there will be 7,700 employed in 2022.

This occupation will have about 82 openings due to growth and about 198 replacement openings for approximately 280 total annual openings.