This occupation is part of the Installation, Maintenance, and Repair cluster
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About the Job
Repair, adjust, or install all types of electric or gas household appliances, such as refrigerators, washers, dryers, and ovens.
It is also Called
- Air-Conditioner Window Unit Installer-Servicer
- Appliance Adjuster
- Appliance Installer
- Appliance Repairer
- Appliance Service Technician
- Appliance Technician
- Appliance Worker
- Automatic Washer Mechanic
- Certified Appliance Service Technician
- Customer Service Representative
What They Do
- Disassemble appliances so that problems can be diagnosed and repairs can be made.
- Bill customers for repair work, and collect payment.
- Trace electrical circuits, following diagrams, and conduct tests with circuit testers and other equipment to locate shorts and grounds.
- Service and repair domestic electrical and/or gas appliances such as clothes washers, refrigerators, stoves, and dryers.
- Replace worn and defective parts such as switches, bearings, transmissions, belts, gears, circuit boards, or defective wiring.
- Talk to customers or refer to work orders in order to establish the nature of appliance malfunctions.
- Reassemble units after repairs are made, making adjustments and cleaning and lubricating parts as needed.
- Record maintenance and repair work performed on appliances.
- Provide repair cost estimates, and recommend whether appliance repair or replacement is a better choice.
- Maintain stocks of parts used in on-site installation, maintenance, and repair of appliances.
Interests
People who work in this occupation generally have the interest code: RCI.
This means people who work in this occupation generally have Realistic interests, but also prefer Conventional and Investigative environments.
Work Values
People who work in this occupation generally prize Independence, but also value Support and Working Conditions in their jobs.
Things They Need to Know
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Things They Need to Be Able to Do
- Repairing - Repairing machines or systems using the needed tools.
- Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Troubleshooting - Determining causes of operating errors and deciding what to do about it.
- Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Education Required
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Wages
In 2012, the average annual wage in Washington was $38,890.00 with most people making between $25,000.00 and $55,130.00
Outlook
During 2008, this occupation employed approximately 1,560 people in Washington. It is projected that there will be 1,630 employed in 2018.
This occupation will have about 7 openings due to growth and about 23 replacement openings for approximately 30 total annual openings.
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