Transportation Attendants, Except Flight Attendants

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About the Job

Provide services to ensure the safety and comfort of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as greeting passengers, explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

It is also Called

  • Traveling Passenger Agent
  • Transportation Attendant
  • Transportation Aide
  • Transit Service Manager
  • Train Attendant
  • Tavern Car Attendant
  • Subway Conductor
  • Streetcar Conductor
  • Steward/Stewardess
  • Station Usher

What They Do

  • Serve food or beverages.
  • Distribute sports or game equipment, magazines, newspapers, pillows, blankets, or other items to passengers and guests.
  • Clean rooms and bathroom facilities, change linens, and replenish supplies in washrooms.
  • Inspect kitchens or dining areas to ensure adherence to sanitation requirements.
  • Transport baggage or coordinate transportation between assigned rooms, terminals, or platforms.
  • Adjust window shades or seat cushions at the request of passengers.
  • Determine or facilitate seating arrangements.
  • Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
  • Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.
  • Collect fares from passengers and provide change in return.

Interests

People who work in this occupation generally have the interest code: RSE.

This means people who work in this occupation generally have Realistic interests, but also prefer Social and Enterprising environments.

Work Values

People who work in this occupation generally prize Relationships, but also value Support and Achievement in their jobs.

Things They Need to Know

  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
  • Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Things They Need to Be Able to Do

  • Service Orientation - Actively looking for ways to help people.
  • Speaking - Talking to others to convey information effectively.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Education Required

These occupations usually require a high school diploma.

LMI Region

Wages

In 2013, the average annual wage in New Jersey was $22,590 with most people making between $16,390 and $30,290

Outlook

New Jersey projection information is not available

Industries that Employ this Occupation

Industry breakdown is not available for this occupation