Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
- Workforce Services Representative (WSR)
- Work Force Advisor
- Welfare Interviewer
- Welfare Eligibility Worker
- Welfare Eligibility Interviewer
- Vocational Rehabilitation Counselor
- Veterans Employment Representative
- Veteran Service Officer (VSO)
- Unemployment Inspector
- Unemployment Examiner
- Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
- Investigate claimants for the possibility of fraud or abuse.
- Provide applicants with assistance in completing application forms such as those for job referrals or unemployment compensation claims.
- Monitor the payments of benefits throughout the duration of a claim.
- Compute and authorize amounts of assistance for programs such as grants, monetary payments, and food stamps.
- Provide social workers with pertinent information gathered during applicant interviews.
- Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
- Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
- Schedule benefits claimants for adjudication interviews to address questions of eligibility.
- Keep records of assigned cases, and prepare required reports.
People who work in this occupation generally have the interest code: SCE.
This means people who work in this occupation generally have Social interests, but also prefer Conventional and Enterprising environments.
People who work in this occupation generally prize Relationships, but also value Support and Independence in their jobs.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Speaking - Talking to others to convey information effectively.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Service Orientation - Actively looking for ways to help people.
- Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
In 2014, the average annual wage in United States was $42,460 with most people making between $29,500 and $56,930
During 2012, this occupation employed approximately 138,100 people in United States. It is projected that there will be 152,000 employed in 2022.
This occupation will have about 1,390 openings due to growth and about 2,770 replacement openings for approximately 4,160 total annual openings.
- Insurance Adjusters, Examiners, and Investigators
- Licensing Examiners and Inspectors
- Equal Opportunity Representatives and Officers
- Human Resources Specialists
- Probation Officers and Correctional Treatment Specialists
- Opticians, Dispensing
- Immigration and Customs Inspectors
- Morticians, Undertakers, and Funeral Directors
- Bill and Account Collectors
- Credit Checkers
- Customer Service Representatives
- Interviewers, Except Eligibility and Loan
- Human Resources Assistants, Except Payroll and Timekeeping
- Police, Fire, and Ambulance Dispatchers
onetSocial and Human Service Assistants
collegeHazard Community and Technical College
collegeSan Francisco State University
majorCommunity Organization and Advocacy
majorHuman Services, General
majorSocial Work, Other
onetChild, Family, and School Social Workers
onetCustomer Service Representatives
collegeLoma Linda University
onetProbation Officers and Correctional Treatment Specialists
collegeSan Diego State University